Richard F DeGabriele

Title: Richard F DeGabriele: Innovator in Technical Support Solutions

Introduction

Richard F DeGabriele is a notable inventor based in Citrus Heights, CA (US). He has made significant contributions to the field of technical support through his innovative patent. His work focuses on resolving incidents that occur during the use of products, enhancing the user experience and support efficiency.

Latest Patents

Richard holds a patent for the "Resolution of incidents which occur during the use of a product." This invention introduces a technical support incident resolution facility that effectively manages unexpected results during product usage. The system utilizes a diagnostic knowledge trees database to store and provide essential diagnostic information for supported products within a client environment. This innovative approach allows for a more streamlined and effective resolution of technical issues.

Career Highlights

Richard has had a distinguished career, working with Hewlett-Packard Company, where he has applied his expertise in technical support and product management. His contributions have been instrumental in improving the efficiency of technical support services, benefiting both the company and its customers.

Collaborations

Richard has collaborated with various professionals in his field, including his coworker Ralph L Carpenter. Their combined efforts have led to advancements in technical support solutions and have fostered a collaborative environment for innovation.

Conclusion

Richard F DeGabriele's work exemplifies the impact of innovation in technical support. His patent not only addresses common issues faced by users but also enhances the overall efficiency of support services. His contributions continue to influence the industry positively.