The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 10, 2001
Filed:
Oct. 27, 1998
Ralph Carpenter, Colfax, CA (US);
Richard F. DeGabriele, Citrus Heights, CA (US);
Hewlett-Packard Company, Palo Alto, CA (US);
Abstract
A technical support incident resolution facility handles incidents, which are unexpected results which occur during the use of products. Within a vendor environment, a diagnostic knowledge trees database stores diagnostic knowledge trees for the products. A copy of a subset of the diagnostic knowledge trees is downloaded to a client environment. The subset of diagnostic knowledge trees provides diagnostic information for a subset of the products which are supported within the client environment. The copy of the subset of the diagnostic knowledge trees are used to supply diagnostic information to the client for incidents which potentially occur when a diagnostic program attempts to analyze the subset of the products.