Company Filing History:
Years Active: 2022-2024
Title: Richard Castanho: Innovator in Communication Support Technology
Introduction
Richard Castanho is an accomplished inventor based in Rutherfordton, NC (US). He has made significant contributions to the field of communication technology, holding a total of 3 patents. His work focuses on enhancing the interaction between agents and customers through innovative support applications.
Latest Patents
One of Richard's latest patents involves chat communication support assistants. This invention discloses methods, systems, and machine-readable mediums that provide an agent support application with a variety of plug-in communication support assistants. Each of these assistants monitors communications between agents and customers for different conversational triggers. These triggers can be any conversation initiated by either the agent or the customer that the communication support assistant is trained to detect. Upon identifying a conversational trigger, the plug-in communication support assistant offers one or more suggestions to the agent, thereby improving the overall communication experience.
Career Highlights
Richard Castanho is currently employed at Wells Fargo Bank, N.A., where he applies his expertise in communication technology. His role allows him to work on innovative projects that enhance customer service and support.
Collaborations
Richard collaborates with talented coworkers, including Kimarie Pike Matthews and Germaine S Chee. Their combined efforts contribute to the development of advanced communication solutions.
Conclusion
Richard Castanho's work in chat communication support technology exemplifies his commitment to innovation. His patents reflect a deep understanding of the needs in customer-agent interactions, paving the way for more effective communication solutions.