The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2022
Filed:
Dec. 18, 2019
Wells Fargo Bank, N.a., San Francisco, CA (US);
Kimarie Pike Matthews, Burlingame, CA (US);
Richard Castanho, Rutherfordton, NC (US);
Germaine S. Chee, Mill Valley, CA (US);
Robin J. Cusimano, San Francisco, CA (US);
Brett D. Ehrlich, San Carlos, CA (US);
Tyua Larsen Fraser, Livermore, CA (US);
Colleen Reardon Graham, Mooresville, NC (US);
Gregory Scott Hill, Midlothian, VA (US);
James W. Pedersen, Gilbert, AZ (US);
Timothy J. Shipman, San Francisco, CA (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
Disclosed in some examples are methods, systems, and machine-readable mediums which provide for an agent support application with a plurality of plug-in communication support assistants. Each of the plurality of plug-in communication support assistants monitors communications between the agents and customers for different conversational triggers. Conversational triggers may be any conversation, either by the agent or the customer, that the communication support assistant is trained to detect. Upon detecting one of these conversational triggers, the plug-in communication support assistant provides one or more suggestions to the agent.