Kimarie Pike Matthews

Title: Kimarie Pike Matthews: Innovator in Communication Support Technologies

Introduction

Kimarie Pike Matthews is a notable inventor based in Burlingame, CA. He has made significant contributions to the field of communication support technologies, holding a total of 10 patents. His work focuses on enhancing the interaction between agents and customers through innovative systems and methods.

Latest Patents

One of his latest patents is for a "Chat communication support assistant." This invention discloses methods, systems, and machine-readable mediums that provide an agent support application with multiple plug-in communication support assistants. Each assistant monitors communications for various conversational triggers, offering suggestions to agents when these triggers are detected. Another significant patent is for "Automated chatbot transfer to live agent." This invention outlines methods and systems that enable customer chatbots to detect when a handoff to a live agent is necessary. The chatbot can transfer the customer seamlessly, ensuring that the live agent receives the complete conversation history, thus improving customer experience.

Career Highlights

Kimarie currently works at Wells Fargo Bank, N.A., where he applies his expertise in developing advanced communication solutions. His innovative approach has positioned him as a key player in enhancing customer service through technology.

Collaborations

He collaborates with talented coworkers, including Matthew G Vanhouten and Uma Meyyappan, contributing to the development of cutting-edge communication tools.

Conclusion

Kimarie Pike Matthews is a distinguished inventor whose work in communication support technologies continues to shape the industry. His patents reflect a commitment to improving customer-agent interactions through innovative solutions.