Ravikumar Gopal

Ravikumar Gopal is a notable inventor based in Chennai, India. He has made significant contributions to the field of technology, particularly in contact center systems. With a total of 4 patents to his name, Gopal's work focuses on enhancing communication processes through innovative methods.

Latest Patents

One of Gopal's latest patents is titled "Technologies for automated process discovery in contact center systems." This invention outlines a method for leveraging automated process discovery in a contact center system. It involves determining the context of agent-client interactions, capturing actions taken by agents, and applying sequence matching to generate a common sequence of actions based on these interactions.

Another significant patent is "System and method for multimedia contact center interactions via an audiovisual asynchronous channel." This invention provides a system for multimedia interactions through an audiovisual messaging channel. It allows users to interact with an editable interface on a website, enabling them to sketch and record audiovisual queries. The interaction is then analyzed and routed to an agent for handling, enhancing the overall user experience.

Career Highlights

Ravikumar Gopal has worked with various organizations, including Genesys Cloud Services, Inc. His experience in the industry has allowed him to develop innovative solutions that improve contact center operations.

Collaborations

Throughout his career, Gopal has collaborated with talented individuals such as Archana Sekar and Padmapriya Murali. These collaborations have contributed to the success of his projects and innovations.

Conclusion

Ravikumar Gopal is a distinguished inventor whose work in contact center technology has paved the way for more efficient communication processes. His patents reflect a commitment to innovation and improvement in the industry.

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