This inventor holds 4 USPTO granted patents. Top assignees: Avaya Inc., Lucent Technologies Inc.. Active years: 2006-2015.
Company Filing History:
Years Active: 2006-2015
Title: Innovations of Randy L Hackbarth
Introduction
Randy L Hackbarth is an accomplished inventor based in Western Springs, IL (US). He holds a total of 4 patents that showcase his expertise in developing innovative systems and methods for enhancing software quality and customer support.
Latest Patents
One of his latest patents is titled "System and method for prioritizing and remediating defect risk in source code." This invention discloses systems, methods, and computer-readable storage media for identifying and remediating risky source files. The system gathers data describing each file in a source code repository and generates a risk score for each file using a weighted algorithm based on empirical relationships between the data and customer-found defects. The system can then generate a list of files with risk scores above a threshold and provide risk-mitigation recommendations based on these scores. Another significant patent is "System and method for prioritizing customers and predicting service escalation." This invention focuses on predicting escalation risks in customer support contexts. The system identifies instances of customer escalation and determines the trigger conditions responsible for these escalations. It classifies each instance by problem type and compares the data to support data to identify customers or support tasks likely to escalate.
Career Highlights
Randy has worked with notable companies such as Avaya Inc. and Lucent Technologies Inc. His experience in these organizations has contributed to his innovative approach to problem-solving in the tech industry.
Collaborations
Throughout his career, Randy has collaborated with professionals like John D Palframan and James David Herbsleb. These collaborations have likely enriched his work and led to the development of impactful technologies.
Conclusion
Randy L Hackbarth is a notable inventor whose contributions to software quality and customer support have made a significant impact in the field. His innovative patents reflect his commitment to improving technology and enhancing user experiences.