This inventor holds 1 USPTO granted patent. Top assignee: Genpact USA, Inc.. Active years: 2025.
Company Filing History:
Years Active: 2025
Title: Innovations by Rana Saha: Enhancing Customer Experience through Technology.
Introduction
Rana Saha is an accomplished inventor based in Conshohocken, PA (US). She has made significant contributions to the field of customer experience through her innovative patent. Her work focuses on utilizing machine learning to improve the way businesses interact with their customers.
Latest Patents
Rana Saha holds a patent titled "Method and system for identifying actions to improve customer experience." This patent describes a method for automatically detecting and evaluating experience data associated with an experience journey. The goal is to identify and adjust actions taken to enhance customer experience. The method involves generating performance data from experience data using a machine learning model. It also includes determining the necessary actions based on performance data analysis and updating the model with new experience data.
Career Highlights
Rana Saha is currently employed at Genpact USA, Inc., where she applies her expertise in customer experience and machine learning. Her innovative approach has positioned her as a valuable asset in her field. She has successfully developed methods that bridge technology and customer service, leading to improved outcomes for businesses.
Collaborations
Rana collaborates with talented professionals such as Kumar Priyadarshi and Dipanjan Das. These partnerships enhance her work and contribute to the development of innovative solutions in customer experience.
Conclusion
Rana Saha's contributions to the field of customer experience through her patent demonstrate her commitment to innovation. Her work not only improves customer interactions but also showcases the potential of machine learning in enhancing business practices.