The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 21, 2025
Filed:
Aug. 18, 2021
Genpact Usa, Inc., New York, NY (US);
Dipanjan Das, Frisco, TX (US);
Rana Saha, Conshohocken, PA (US);
Kumar Priyadarshi, Irving, TX (US);
Himanshu Shukla, Charlotte, NC (US);
Prakash Hariharan, Bangalore, IN;
Genpact USA, Inc., New York, NY (US);
Abstract
A method for automatically detecting and evaluating experience data associated with an experience journey to identify and adjust an action that is taken to improve customer experience is provided. In some embodiments, the method includes generating performance data associated with the experience journey from the experience data using a machine learning model. The method further includes determining the action to be taken based on analyzing the performance data. The method further includes collecting new experience data responsive to the action having been taken and training the machine learning model using the new experience data. The method further includes updating the performance data and the action to be taken based on training the machine learning model.