Ramesh V Pattabhiraman

Title: Ramesh V Pattabhiraman: Innovator in Contact Center Technology

Introduction

Ramesh V Pattabhiraman is a notable inventor based in New Albany, OH (US). He holds a total of 7 patents that showcase his contributions to technology, particularly in the field of contact centers and web interaction systems. His innovative work has significantly impacted how businesses engage with customers and manage resources.

Latest Patents

One of his latest patents is a "Tag-based performance framework for contact center." This apparatus includes a processor and a memory that stores instructions. When executed by the processor, these instructions enable the identification of a keyword from machine-readable text, the identification of a contact center resource based on that keyword, and the updating of associated keywords. The system also invokes actions based on keyword analysis, monitors these actions, reports results, and updates keywords according to the analysis of the results.

Another significant patent is the "System for interacting with a web visitor." This system comprises an Internet-connected server and a connected data repository, along with software executing from a non-transitory physical medium. The software provides an identity function to identify the person browsing the website, a selection function to check the data repository for stored information, and tracking functions to monitor and record the behavior of the web visitor. These functions adhere to any tracking rules associated with the identified person.

Career Highlights

Ramesh has worked with prominent companies, including Alcatel Lucent, where he honed his skills in technology and innovation. His experience in these organizations has allowed him to develop cutting-edge solutions that address real-world challenges in customer interaction and resource management.

Collaborations

Throughout his career, Ramesh has collaborated with talented individuals such as Kumar Venkata Vemuri and Andriy Vladimirovich Ryabchun. These collaborations have fostered an environment of creativity and innovation, leading to the development of impactful technologies.

Conclusion

Ramesh V Pattabhiraman is a distinguished inventor whose work in contact center technology and web interaction systems has made a significant mark in the industry. His patents reflect a commitment to enhancing customer engagement and resource management through innovative solutions.