This inventor holds 1 USPTO granted patent. Top assignee: Avaya Inc.. Active years: 2020.
Company Filing History:
Years Active: 2020
Title: Rajashri Bhor - Innovator in Co-Browsing Technology
Introduction
Rajashri Bhor is an accomplished inventor based in Pune, Maharashtra. He has made significant contributions to the field of technology, particularly in enhancing user experience during online interactions. His innovative approach has led to the development of a unique patent that addresses common challenges faced by customers and agents in co-browsing sessions.
Latest Patents
Rajashri Bhor holds a patent for an "Auto learning system for active co-browse sessions." This invention establishes a co-browsing session between a customer communication endpoint and an agent terminal. It allows for the identification of fields that are difficult for customers to understand. For instance, if a customer struggles with a terms of use field, the system captures this input and stores relevant information. This information is then utilized to generate a report aimed at improving the clarity of such fields for future customers. Additionally, the system offers customers the ability to mask sensitive information, such as social security numbers, from agents during the session.
Career Highlights
Rajashri Bhor is currently employed at Avaya Inc., a leading company in communication technology. His work focuses on developing solutions that enhance customer interactions and streamline communication processes. With a patent portfolio that includes one notable invention, he has established himself as a key player in the industry.
Collaborations
Rajashri collaborates with talented professionals, including his coworkers Manish Negi and Saumabha Pal. Their combined expertise contributes to the innovative projects at Avaya Inc., fostering a collaborative environment that drives technological advancements.
Conclusion
Rajashri Bhor's contributions to co-browsing technology exemplify the impact of innovation in enhancing customer experiences. His patent reflects a commitment to making online interactions more user-friendly and secure. Through his work at Avaya Inc., he continues to push the boundaries of technology, paving the way for future advancements in the field.