Pawan Aggarwal

Title: Pawan Aggarwal: Innovator in Adaptive Contact Assignment Systems

Introduction

Pawan Aggarwal is a notable inventor based in Haryana, India. He has made significant contributions to the field of contact center technology. His innovative approach focuses on enhancing the efficiency of agent assignments through adaptive systems.

Latest Patents

Pawan Aggarwal holds a patent for a "System and method for adaptive multiple contact assignment." This invention relates to a method for adaptively assigning multiple contacts to an agent based on the agent's current metrics data or effectiveness measure. The patent outlines a comprehensive method that includes providing a reporting engine with an agent's metrics, an assignment engine for assigning contacts, and a process for updating and comparing metrics to ensure optimal contact assignment.

Career Highlights

Pawan Aggarwal is associated with Avaya Inc., a leading company in communication technology. His work at Avaya has allowed him to develop and refine innovative solutions that improve contact center operations. His expertise in metrics-driven assignment systems has positioned him as a valuable asset in the industry.

Collaborations

Pawan has collaborated with notable colleagues such as Joylee E Kohler and Kedar Swadi. These collaborations have contributed to the development of advanced technologies in the field of contact center management.

Conclusion

Pawan Aggarwal's contributions to adaptive contact assignment systems demonstrate his commitment to innovation in the technology sector. His patent and work at Avaya Inc. highlight his role as a forward-thinking inventor in the industry.