Company Filing History:
Years Active: 2015-2016
Title: The Innovations of Paul W Popp
Introduction
Paul W Popp is an accomplished inventor based in Omaha, NE (US). He has made significant contributions to the field of customer call analysis, holding a total of 3 patents. His work focuses on enhancing the efficiency and usability of interactive voice response (IVR) systems.
Latest Patents
One of Paul W Popp's latest patents is a method and apparatus for analyzing customer call data to monitor customer call behavior. This innovative method involves processing customer calls initiated for an IVR type call system. The process includes receiving customer call input to IVR call menu prompts, evaluating customer call interactions with these prompts, and calculating at least one usability score based on the customer's interactions. Additionally, the results of these usability scores are displayed on a user interface, providing valuable insights into customer behavior.
Career Highlights
Paul W Popp has built a successful career at West Corporation, where he has been instrumental in developing technologies that improve customer service experiences. His expertise in analyzing call data has positioned him as a key player in the advancement of IVR systems.
Collaborations
Paul has collaborated with notable coworkers, including Michael J Moore and Erika Nelson Kessenger, to further enhance the capabilities of customer call analysis technologies.
Conclusion
In summary, Paul W Popp is a notable inventor whose work in customer call analysis has led to significant advancements in IVR systems. His innovative methods and collaborative efforts continue to shape the future of customer service technology.