Paul Segre

Title: Paul Segre: Innovator in Contact Center Technology

Introduction

Paul Segre is a notable inventor based in Sonoma, CA (US), recognized for his contributions to contact center technology. With a total of 7 patents, Segre has developed innovative solutions that enhance the efficiency and effectiveness of communication systems.

Latest Patents

One of Segre's latest patents is titled "Resource sharing in a peer-to-peer network of contact center nodes." This invention outlines a system and method for local survivability in a distributed contact center environment. It involves a first processor in a contact center node that receives a request for interaction and transmits a message to another contact center node to invoke resources for handling the interaction. The system monitors connections and manages requests based on connectivity status.

Another significant patent is "System and method for managing and transitioning automated chat conversations." This invention includes a processor and memory that work together to manage chat automation. It allows for the selection of automated chat profiles based on user interaction and facilitates the transition of chat sessions to contact center resources when necessary.

Career Highlights

Throughout his career, Paul Segre has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His work has significantly impacted the field of telecommunications and customer service technology.

Collaborations

Segre has collaborated with notable professionals in the industry, including Herbert Willi Artur Ristock and Eric Tamblyn. These collaborations have contributed to the development of innovative solutions in contact center technology.

Conclusion

Paul Segre's work in the field of contact center technology showcases his innovative spirit and dedication to improving communication systems. His patents reflect a commitment to enhancing user experiences and operational efficiency in the telecommunications industry.