Paul Kelly

Title: Paul Kelly - Innovator in Video Session Optimization

Introduction

Paul Kelly is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of technology, particularly in optimizing video sessions for contact centers. With a total of 5 patents to his name, Kelly's work has had a substantial impact on how businesses interact with their customers through video technology.

Latest Patents

One of Kelly's latest patents is a system for optimizing the monetization of outgoing video sessions of a contact center. This innovative approach involves initiating an interactive video session from a contact center server to a customer computer. The session includes a first video stream with an image size, which incorporates an agent video portion and automation to enhance customer interaction. Another significant patent focuses on the allocation of location-based orders to mobile agents, such as taxicabs and delivery vehicles. This method streamlines the process of assigning orders to agents based on their location, improving efficiency in service delivery.

Career Highlights

Throughout his career, Paul Kelly has worked with prominent companies such as Nortel Networks Corporation and Avaya Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in communication technology.

Collaborations

Kelly has collaborated with talented individuals in the industry, including Cian E O'Meara and Michael Brosnan. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies.

Conclusion

Paul Kelly's contributions to the field of video session optimization and location-based order allocation demonstrate his commitment to innovation. His patents reflect a deep understanding of technology and its application in enhancing customer service. As an inventor, Kelly continues to pave the way for advancements in communication technology.