Paul Cronin

Title: Innovations by Paul Cronin in Telecommunication Technology

Introduction

Paul Cronin is an accomplished inventor based in Saratoga, CA (US). He has made significant contributions to the field of telecommunications, particularly in the area of call center technology. With a total of 3 patents to his name, Cronin's work has paved the way for advancements in how calls are managed and routed in modern communication systems.

Latest Patents

One of Cronin's notable patents is focused on the initial routing of internet-protocol network telephone calls. This invention describes a computerized telephony call center that utilizes a central switch connected to multiple telephones at operator workstations. The system is designed to route calls efficiently to individual telephones while also connecting to a public switched telephone network. The first processor in this system monitors transactional activity and processes information to enhance call management.

Another significant patent involves a multimedia managing and prioritized queuing system integrated with intelligent routing capabilities. This innovative queueing system allows a call center to manage both live telephone calls and voice mails. It enables callers to leave voice messages as an alternative to waiting, ensuring that all types of multimedia communication can be queued according to pre-stored routing and priority rules.

Career Highlights

Paul Cronin is currently employed at Genesys Telecommunications Laboratories, Inc., where he continues to develop and refine telecommunication technologies. His work has been instrumental in improving the efficiency and effectiveness of call centers, making them more responsive to customer needs.

Collaborations

Throughout his career, Cronin has collaborated with notable colleagues such as Douglas Michael Gisby and Yuri Shtivelman. These partnerships have contributed to the innovative solutions that have emerged from their collective expertise in telecommunications.

Conclusion

Paul Cronin's contributions to telecommunications through his patents and work at Genesys Telecommunications Laboratories, Inc. highlight his role as a key innovator in the industry. His inventions continue to shape the future of call center technology and improve communication systems worldwide.