This inventor holds 2 USPTO granted patents. Top assignee: Mci Communications Corporation. Active years: 1999-2001.
Company Filing History:
Years Active: 1999-2001
Title: Patty Marie Bartels: Innovator in Telecommunications
Introduction
Patty Marie Bartels is a notable inventor based in Belmont, Wisconsin, recognized for her contributions to the field of telecommunications. With a total of 2 patents, she has developed innovative systems that enhance operator and customer services in automated telecommunications.
Latest Patents
Her latest patents include a "System and method for providing operator and customer services." This invention discloses a system for automated telecommunications services on an intelligent overlay network. The intelligent network comprises an automated call distributor, an application processor, an advanced intelligent network gateway (AIN Gateway), a validation gateway, and enhanced operator consoles. These components work together to facilitate communication between the intelligent network and the intelligent overlay network. The validation gateway interfaces with credit card validation systems, allowing for the application of charges to customer credit cards. Enhanced operator consoles are designed to integrate operator and customer services seamlessly, utilizing customized application programs based on the context of calls transferred from the intelligent overlay network.
Another significant patent is the "Method and computer program logic for providing an intelligent network." This invention outlines a method and apparatus for enhancing customer support through operator consoles in automated telecommunication services. Similar to her previous patent, it includes components such as an automated call distributor, an application processor, and enhanced operator consoles, all aimed at improving the efficiency of telecommunications services.
Career Highlights
Patty Marie Bartels has made significant strides in her career, particularly through her work at MCI Communications Corporation. Her innovative approach to telecommunications has positioned her as a key player in the industry, contributing to advancements that benefit both operators and customers.
Collaborations
Throughout her career, Patty has collaborated with notable coworkers, including Robert Frank Dickerman and Shawn Paul Furgason. These partnerships have fostered an environment of innovation and creativity, leading to the development of her impactful patents.
Conclusion
Patty Marie Bartels stands out as a pioneering inventor in the telecommunications sector. Her work continues to influence the way automated services are provided, showcasing her commitment to innovation and excellence in her field.