The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 13, 2001
Filed:
Oct. 22, 1997
Robert Frank Dickerman, Cedar Rapids, IA (US);
George M. Kult, Fairfield, IA (US);
Shawn Paul Furgason, Cedar Rapids, IA (US);
Patty Marie Bartels, Belmont, WI (US);
MCI Communications Corporation, Washington, DC (US);
Abstract
A system and method for providing operator and customer services for automated telecommunications services on an intelligent overlay network (,) is disclosed. Operator and customer services are provided by an intelligent network (,). The intelligent network (,) comprises an automated call distributor (,); an application processor (,); an advanced intelligent network gateway (AIN Gateway) (,); a validation gateway (,); and enhanced operator consoles (,). The AIN Gateway provides the intelligent network with an interface to the intelligent overlay network. This allows components within the intelligent network to communicate with components in the intelligent overlay network, and vice-versa. The validation gateway provides the intelligent network with an interface to credit card validation systems (,), and is used to apply charges to customer credit cards. Enhanced operator consoles provide for efficient and seamless integration of operator and customer services to automated services running on the intelligent overlay network. Such enhanced operator consoles are provided in the form of customized application programs that are executed by the operator consoles based on the context of calls that are transferred from the intelligent overlay network.