Patrick Giacomini

Title: Patrick Giacomini: Innovator in Remote Communication Management

Introduction

Patrick Giacomini is a notable inventor based in San Francisco, CA, with a focus on innovations in remote communication management. He holds a total of 8 patents, showcasing his contributions to the field of technology and communication.

Latest Patents

One of his latest patents is titled "Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center." This patent describes a network system designed to manage remote agents in a communication center. The system includes a primary server connected to the network, which controls at least one routing point. Additionally, it features one or more secondary servers that are accessible to remote agents and have data access to agent computing platforms and communication peripherals. The software suite associated with this system includes protocols for reporting agent status data. The system effectively monitors the activity state of agents' computing platforms and peripherals through the secondary servers, which exchange control messaging and event-related data with the primary server for intelligent routing purposes.

Career Highlights

Throughout his career, Patrick has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has contributed significantly to his expertise in the field.

Collaborations

Patrick has collaborated with notable individuals such as Vladimir N Deryugin and Petr Makagon, further enhancing his innovative work in remote communication technologies.

Conclusion

Patrick Giacomini's contributions to the field of remote communication management through his patents and career experiences highlight his role as a significant innovator. His work continues to influence the way remote agents operate within communication centers.