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For the Inventor, By the Inventor

Willowbrook, IL, United States of America

Oliver Derza

USPTO Granted Patents = 13

Average Co-Inventor Count = 1.3

ph-index = 1

Forward Citations = 4(Granted Patents)


Company Filing History:

goldMedal13 out of 364 
 
Walgreen Company
 patents

Years Active: 2022-2025

where 'Filed Patents' based on already Granted Patents

13 patents (USPTO):
1. 12373651 - Intelligent automated order-based customer dialogue system (2025-07-29),
2. 12327274 - Automatic initialization of customer assistance based on computer vision analysis (2025-06-10),
3. 12205134 - Systems and methods for autonomous management of manufacturer coupons (2025-01-21),
4. 12165216 - Systems and methods for automatic recording of insurance card information (2024-12-10),
5. 12047334 - Automated agent messaging system (2024-07-23),
6. 12008328 - Intelligent automated order-based customer dialogue system (2024-06-11),
7. 11914971 - Automated SIG code translation using machine learning (2024-02-27),
8. 11861720 - Systems and methods for automatic recording of insurance card information (2024-01-02),
9. 11790389 - Systems and methods for autonomous management of manufacturer coupons (2023-10-17),
10. 11763366 - Automatic initialization of customer assistance based on computer vision analysis (2023-09-19),
11. 11694039 - Intelligent automated order-based customer dialogue system (2023-07-04),
12. 11537800 - Automated sig code translation using machine learning (2022-12-27),
13. 11502976 - Automated agent messaging system (2022-11-15),

Title: The Innovative Contributions of Oliver Derza

Introduction

Oliver Derza is a notable inventor based in Willowbrook, Illinois, who has made significant contributions to the field of technology with a total of 13 patents to his name. His work primarily focuses on enhancing customer interaction and assistance in retail environments through intelligent systems.

Latest Patents

One of Oliver Derza's latest patents is the "Intelligent Automated Order-Based Customer Dialogue System." This system is designed to engage customers who arrive at an enterprise location to pick up their orders. It generates an interface that allows an intelligent customer dialogue application to communicate with the customer using natural language. The application offers contextual content related to the customer's order and can intelligently respond to the customer's inquiries, thereby enhancing customer engagement and providing valuable information.

Another significant patent is the "Automatic Initialization of Customer Assistance Based on Computer Vision Analysis." This innovative method utilizes video analysis to identify when a product is missing from a store shelf. By training an artificial intelligence model, the system can predict when a customer needs assistance and notify a customer service representative with relevant information about the customer and the missing product.

Career Highlights

Oliver Derza is currently employed at Walgreen Company, where he applies his expertise in developing advanced customer service technologies. His work has been instrumental in improving the efficiency of customer interactions in retail settings.

Collaborations

Throughout his career, Oliver has collaborated with talented individuals such as Adam Robert Snopek and Renata Lurye, contributing to the development of innovative solutions in customer service technology.

Conclusion

Oliver Derza's inventive spirit and dedication to enhancing customer experiences through technology have made him a valuable asset in the field of innovation. His patents reflect a commitment to improving retail interactions and customer satisfaction.

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