The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 2022
Filed:
Feb. 18, 2021
Walgreen Co., Deerfield, IL (US);
Oliver Derza, Willowbrook, IL (US);
WALGREEN CO., Deerfield, IL (US);
Abstract
Methods and systems disclosed herein can assess electronic messages exchanged between messaging applications, by receiving a first version of an electronic message generated by a messaging application for review by an automated agent messaging application prior to delivery of the electronic message to an electronic device operated by a customer, the electronic message having textual content intended for the customer from an agent associated with the enterprise; automatically generating, by the automated agent messaging application, a second version of the electronic message using one or more machine learning-based models, wherein the second version of the electronic message is an adaptation of the textual content of the first version of the electronic message while maintaining an intent of the first version of the electronic message; and transmitting, to a computing device via a network, the second version of the electronic message.