IDiyas

For the Inventor, By the Inventor

San Francisco, CA, United States of America

Oleg Turovsky

USPTO Granted Patents = 11 

Average Co-Inventor Count = 3.9

ph-index = 11

Forward Citations = 1,020(Granted Patents)


Company Filing History:

goldMedal11 out of 563 
 
Genesys Telecommunications Laboratories, Inc.
 patents

Years Active: 2000-2010

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11 patents (USPTO):Explore Patents
1. 7715332 - Determining presence for interaction routing (2010-05-11),
2. 7619996 - Determining presence for interaction routing (2009-11-17),
3. 7460496 - Routing emails to a plurality of agents (2008-12-02),
4. 6981020 - Apparatus and methods for routing electronic mail in a processing center (2005-12-27),
5. 6879586 - Internet protocol call-in centers and establishing remote agents (2005-04-12),
6. 6625139 - Apparatus and methods for coordinating internet protocol telephone and data communications (2003-09-23),
7. 6597685 - Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network (2003-07-22),
8. 6581105 - Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center (2003-06-17),
9. 6259692 - Internet call waiting (2001-07-10),
10. 6175564 - Apparatus and methods for managing multiple internet protocol capable call centers (2001-01-16),
11. 6078581 - Internet call waiting (2000-06-20),

Title: Oleg Turovsky: Innovator in Network Telephony

Introduction

Oleg Turovsky is a prominent inventor based in San Francisco, CA, known for his significant contributions to the field of network telephony. With a total of 11 patents to his name, Turovsky has made a notable impact on how communication technologies operate, particularly in call center environments.

Latest Patents

One of Turovsky's latest patents is focused on "Determining presence for interaction routing." This innovation involves an Internet Protocol Network Telephony call center that processes e-mails directed to the call center, rather than to specific agents. The system includes an e-mail server that receives and routes messages, utilizing a router and a database that stores skill set information about agents. The router extracts information from incoming e-mails, matches key words with those in the agents' skill sets, and efficiently routes the e-mails to the appropriate agents who possess the necessary skills to address the service requirements.

Career Highlights

Oleg Turovsky is currently employed at Genesys Telecommunications Laboratories, Inc., where he continues to develop innovative solutions in telecommunications. His work has been instrumental in enhancing the efficiency and effectiveness of customer service operations through advanced technology.

Collaborations

Turovsky has collaborated with notable colleagues such as Alec Miloslavsky and Jason Goecke, contributing to a dynamic team focused on pushing the boundaries of telecommunications technology.

Conclusion

Oleg Turovsky's contributions to network telephony exemplify the spirit of innovation in the technology sector. His patents and work at Genesys Telecommunications Laboratories, Inc. continue to shape the future of communication.

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