Location History:
- Wilimington, DE (US) (2004)
- Hockenssin, DE (US) (2014)
- Hockessin, DE (US) (2012 - 2017)
- Wilmington, DE (US) (2003 - 2018)
- New York, NY (US) (2018)
Company Filing History:
11 out of 2,009 
2 out of 82 
1 out of 16 Years Active: 2003-2018
Title: Innovations by Nitin Dhir
Introduction
Nitin Dhir is a prominent inventor based in Wilmington, DE (US), known for his significant contributions to call routing systems. With a total of 16 patents to his name, Dhir has developed innovative solutions that enhance communication efficiency and customer service.
Latest Patents
One of Dhir's latest patents is a system and method for providing call-back options. This invention allows callers to specify their preferred time for a call-back, optimizing the call routing process. Another notable patent is the system and method of intelligent call routing for cross-sell offer selection based on optimization parameters or account-level data. This apparatus improves the efficiency of call routing by utilizing demographic and profile data to enhance customer interactions.
Career Highlights
Throughout his career, Dhir has worked with notable companies such as JPMorgan Chase Bank, N.A. and JP Morgan Chase Bank. His experience in these organizations has contributed to his expertise in developing advanced call routing technologies.
Collaborations
Dhir has collaborated with talented professionals in the field, including Djovana Shkreli and Ravi Kappagantu. These partnerships have fostered innovation and the sharing of ideas, further enhancing the impact of his work.
Conclusion
Nitin Dhir's contributions to the field of call routing systems demonstrate his commitment to innovation and efficiency in communication. His patents reflect a deep understanding of customer needs and technological advancements.