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For the Inventor, By the Inventor

Wilmington, DE, United States of America

Nitin Dhir

This inventor holds 16 USPTO granted patents and 1 published patent application. Top assignees: Jpmorgan Chase Bank, N.a., Jp Morgan Chase Bank, Bank One, Delaware. Active years: 2003-2018.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Nitin Dhir. Retrieved from https://idiyas.com/inventor/nitin-dhir

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 16 

% Patents Active = 68.8

Average Co-Inventor Count = 4.5

ph-index = 9

Forward Citations = 402(Granted Patents)


Location History:

  • Wilimington, DE (US) (2004)
  • Hockenssin, DE (US) (2014)
  • Hockessin, DE (US) (2012 - 2017)
  • Wilmington, DE (US) (2003 - 2018)
  • New York, NY (US) (2018)

Company Filing History:

goldMedal11 out of 2,277 
 
Jpmorgan Chase Bank, N.a.
 patents
silverMedal2 out of 82 
 
Jp Morgan Chase Bank
 patents
bronzeMedal1 out of 1 
 
Bank One, Delaware
 patent
4. 1 out of 16 
 
First USA Bank, Na
 patents
5. 1 out of 14 
 
Jpmorgan Chase Bank, National Association
 patents

Years Active: 2003-2018

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16 patents (USPTO):Explore Patents
1. 10063704 - System and method for providing call-back options (2018-08-28),
2. 10027802 - System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data (2018-07-17),
3. 9692901 - System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data (2017-06-27),
4. 9648170 - System and method for providing call-back options (2017-05-09),
5. 9325847 - System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data (2016-04-26),
6. 9143615 - System and method for providing call-back options (2015-09-22),
7. 8995643 - System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data (2015-03-31),
8. 8781096 - System and method for providing call-back options (2014-07-15),
9. 8687790 - System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data (2014-04-01),
10. 8565402 - System and method for providing call-back options (2013-10-22),
11. 8533030 - In-bound telemarketing system for processing customer offers (2013-09-10),
12. 8374333 - System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data (2013-02-12),
13. 8155297 - System and method for providing call-back options (2012-04-10),
14. 7536002 - System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data (2009-05-19),
15. 6714642 - System and methods for call decisioning in a virtual call center integrating telephony with computers (2004-03-30),

Title: Innovations by Nitin Dhir

Introduction

Nitin Dhir is a prominent inventor based in Wilmington, DE (US), known for his significant contributions to call routing systems. With a total of 16 patents to his name, Dhir has developed innovative solutions that enhance communication efficiency and customer service.

Latest Patents

One of Dhir's latest patents is a system and method for providing call-back options. This invention allows callers to specify their preferred time for a call-back, optimizing the call routing process. Another notable patent is the system and method of intelligent call routing for cross-sell offer selection based on optimization parameters or account-level data. This apparatus improves the efficiency of call routing by utilizing demographic and profile data to enhance customer interactions.

Career Highlights

Throughout his career, Dhir has worked with notable companies such as JPMorgan Chase Bank, N.A. and JP Morgan Chase Bank. His experience in these organizations has contributed to his expertise in developing advanced call routing technologies.

Collaborations

Dhir has collaborated with talented professionals in the field, including Djovana Shkreli and Ravi Kappagantu. These partnerships have fostered innovation and the sharing of ideas, further enhancing the impact of his work.

Conclusion

Nitin Dhir's contributions to the field of call routing systems demonstrate his commitment to innovation and efficiency in communication. His patents reflect a deep understanding of customer needs and technological advancements.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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