The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 10, 2012
Filed:
Apr. 12, 2004
Nitin Dhir, Hockessin, DE (US);
Richard H. Hogrogian, Cherry Hill, NJ (US);
Robert Thomas O'reilly, Jr., Nazareth, PA (US);
Ravi Kappagantu, Newark, DE (US);
Nitin Dhir, Hockessin, DE (US);
Richard H. Hogrogian, Cherry Hill, NJ (US);
Robert Thomas O'Reilly, Jr., Nazareth, PA (US);
Ravi Kappagantu, Newark, DE (US);
JPMorgan Chase Bank, New York, NY (US);
Abstract
A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.