This inventor holds 1 USPTO granted patent. Top assignee: Avaya Inc.. Active years: 2009.
Company Filing History:
Years Active: 2009
Title: Innovations by Nilay Noyan
Introduction
Nilay Noyan is an accomplished inventor based in Highland Park, NJ (US). He has made significant contributions to the field of call center processes through his innovative patent. His work focuses on enhancing the efficiency and visualization of call center operations.
Latest Patents
Nilay Noyan holds a patent for a "Timeline visualization for call center processes." This invention involves a reporting system that generates timeline visualization information characterizing a process in a call center. The system includes a report server, a graphical server, and a database. The report server receives requests for reports related to specific aspects of the call center process from user terminals. It generates queries to the database and utilizes the retrieved information to create reports for delivery. The reports feature timelines with image identifiers, allowing for a visual representation of the timeline at the user terminal.
Career Highlights
Nilay Noyan is associated with Avaya Inc., a company known for its communication solutions. His work at Avaya has allowed him to develop and refine his innovative ideas, contributing to advancements in call center technology.
Collaborations
Some of Nilay's coworkers include Patrick Tendick and Henry R Paddock. Their collaboration has likely fostered an environment of innovation and creativity within their projects.
Conclusion
Nilay Noyan's contributions to the field of call center processes through his patent demonstrate his commitment to innovation and efficiency. His work continues to impact the industry positively.