Company Filing History:
Years Active: 2016-2024
Title: Innovations by Nicolas Acosta Amador
Introduction
Nicolas Acosta Amador is a prominent inventor based in San Francisco, CA. He has made significant contributions to the field of technology, particularly in the area of audio conversation analysis. With a total of 7 patents to his name, Amador continues to push the boundaries of innovation.
Latest Patents
One of his latest patents is a tool for annotating and reviewing audio conversations. This invention presents methods, systems, and computer programs for searching and labeling the content of voice conversations. An Engagement Intelligence Platform (EIP) analyzes conversation transcripts to extract relevant states and information, such as interest rates quoted during calls. The platform provides an annotator User Interface (UI) that allows users to perform specific queries, such as finding calls where the agent asked for the customer's name but did not receive an answer. Another notable patent is the transition-driven transcript search, which focuses on searching the content of voice conversations. This system translates conversations into text and analyzes them to identify key information, including turns taking data and states within the conversation. A powerful user interface is provided for reviewing conversations and adding annotations, enhancing the overall user experience.
Career Highlights
Nicolas Acosta Amador is currently employed at Twilio Inc., a company known for its cloud communications platform. His work at Twilio has allowed him to develop innovative solutions that improve the efficiency of audio conversation analysis.
Collaborations
Amador has collaborated with talented individuals such as Byeongung Ahn and Tyler Cole. Their combined expertise has contributed to the success of various projects within the company.
Conclusion
Nicolas Acosta Amador is a visionary inventor whose work in audio conversation analysis has led to significant advancements in technology. His patents reflect a commitment to innovation and a desire to enhance user experiences in communication.