The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 03, 2024
Filed:
Jul. 19, 2021
Twilio Inc., San Francisco, CA (US);
Luke Percival de Oliveira, San Francisco, CA (US);
Umair Akeel, San Ramon, CA (US);
Alfredo Láinez Rodrigo, Madrid, ES;
Nicolas Acosta Amador, San Francisco, CA (US);
Sahil Kumar, San Francisco, CA (US);
Liat Barda Dremer, Belmont, CA (US);
Byeongung Ahn, East Palo Alto, CA (US);
Tyler Cole, Diamond Bar, CA (US);
Twilio Inc., San Francisco, CA (US);
Abstract
Methods, systems, and computer programs are presented for searching the content of voice conversations. The conversations are translated into text and analysis of the conversation is performed to identify information in the conversation. The information identified includes turns taking data in the conversation and states identified within each state. A powerful user interface (UI) is provided to review the conversations and add annotations that tag the different turns. Additionally, parameter values are extracted from the text. A powerful search engine is provided with multiple search options, such as searching for text, searching by state within the conversation, searching by parameters extracted from the conversation, or a combination thereof.