Company Filing History:
Years Active: 2023-2024
Title: Byeongung Ahn: Innovator in Voice Conversation Analysis
Introduction
Byeongung Ahn is a notable inventor based in East Palo Alto, CA. He has made significant contributions to the field of voice conversation analysis, holding a total of 4 patents. His work focuses on enhancing the understanding and usability of audio conversations through innovative tools and platforms.
Latest Patents
Ahn's latest patents include a "Tool for annotating and reviewing audio conversations." This invention presents methods, systems, and computer programs for searching and labeling the content of voice conversations. The Engagement Intelligence Platform (EIP) analyzes conversation transcripts to extract relevant states and information, such as interest rates quoted during calls. The annotator User Interface (UI) allows users to perform specific queries, enabling them to find calls based on various criteria, such as customer responses and agent inquiries. Another significant patent is the "Transition-driven transcript search," which provides methods for analyzing voice conversations by translating them into text. This system identifies key information, including turn-taking data and states within the conversation, while offering a powerful user interface for reviewing and annotating conversations.
Career Highlights
Byeongung Ahn is currently employed at Twilio Inc., a company known for its cloud communications platform. His work at Twilio focuses on developing innovative solutions that enhance the analysis of voice conversations, making them more accessible and useful for businesses.
Collaborations
Ahn collaborates with talented individuals such as Nicolas Acosta Amador and Tyler Cole, contributing to the advancement of technologies in voice conversation analysis.
Conclusion
Byeongung Ahn's contributions to the field of voice conversation analysis through his patents and work at Twilio Inc. highlight his innovative spirit and dedication to improving communication technologies. His inventions are paving the way for more effective and insightful interactions in various business contexts.