Nicholas Mortimer

Title: Innovations by Nicholas Mortimer

Introduction

Nicholas Mortimer is an accomplished inventor based in Sheffield, GB. He has made significant contributions to the field of workforce management through his innovative patent. His work focuses on enhancing the efficiency of scheduling modules, which is crucial for businesses aiming to optimize their operations.

Latest Patents

Nicholas Mortimer holds a patent for a "System and method for calibrating a WFM scheduling module." This invention outlines a systematic approach to calibrating workforce management system modeling parameters. The first mode of the modeler computes demand-shrinkage controlled service levels and an error metric between the controlled and actual service levels. Users can iteratively adjust core parameters until they achieve a satisfactory error metric, indicating successful calibration. The second mode further refines the service levels using the calibrated parameters, ensuring that businesses can effectively manage their workforce demands.

Career Highlights

Nicholas is currently employed at Verint Americas Inc., where he applies his expertise in workforce management solutions. His innovative approach has positioned him as a valuable asset to the company, contributing to advancements in scheduling and operational efficiency.

Collaborations

Nicholas has worked alongside notable colleagues, including Jonathan M Silverman and Edward Hamilton. Their collaborative efforts have fostered an environment of innovation and creativity within their projects.

Conclusion

Nicholas Mortimer's contributions to workforce management through his patent demonstrate his commitment to innovation and efficiency. His work continues to impact the industry positively, showcasing the importance of effective scheduling solutions.