The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 28, 2026
Filed:
Jan. 10, 2023
Verint Americas Inc., Alpharetta, GA (US);
Nicholas Mortimer, Sheffield, GB;
Scott Lindsay, Gregory, MI (US);
Jonathan Silverman, Palo Alto, CA (US);
Verint Americas Inc., Alpharetta, GA (US);
Abstract
A method for providing benchmark-plans to a customer based on benchmark information, comprising receiving a customer-defined service goal and a demand forecast for the customer; generating, with a planner, a plan for achieving the customer-defined service goal based on the demand forecast; determining a benchmark category from a plurality of benchmark categories that the customer belongs to based on at least an industry of the customer, wherein the benchmark category defines a plurality of other customer-defined service goals for other customers participating in at least the industry as the customer; determining benchmark service goals based on the determined benchmark category; executing the planner for each of the benchmark service goals thereby generating benchmark-plans for the demand forecast for the customer; and outputting, to the customer, the plan and the benchmark-plans, wherein the benchmark-plans are different from the plan.