Nicholas Ian Terry

Title: Innovations of Nicholas Ian Terry

Introduction

Nicholas Ian Terry is an accomplished inventor based in Magna, Utah. He holds a patent that showcases his innovative approach to customer-agent routing systems. His work has contributed significantly to the field of communication technology.

Latest Patents

Nicholas Ian Terry is the inventor of a patent titled "Multi-dimensional attribute-based routing." This patent outlines methods for effectively routing customers to agents by utilizing a variety of customer attributes. The process involves receiving communication from a customer, matching attributes to available agents, and calculating affinity scores to determine the best agent for the customer. This innovative method enhances the efficiency of customer service interactions.

Career Highlights

Nicholas is currently employed at InContact Inc., where he applies his expertise in developing advanced routing systems. His work at InContact has allowed him to refine his skills and contribute to the company's success in the communication sector.

Collaborations

Nicholas has collaborated with notable colleagues, including Matthew Lawrence Page and Christopher Garn Seaman. These partnerships have fostered a creative environment that encourages innovation and the development of cutting-edge solutions.

Conclusion

Nicholas Ian Terry's contributions to the field of customer-agent routing demonstrate his commitment to innovation and excellence. His patent reflects a significant advancement in communication technology, showcasing his ability to solve complex problems effectively.