Company Filing History:
Years Active: 2013-2014
Title: Innovations by Nicholas Bauer Ramond
Introduction
Nicholas Bauer Ramond is an accomplished inventor based in Draper, Utah. He holds three patents that showcase his expertise in communication monitoring and contact supervision systems. His innovative work has contributed significantly to the field of customer service and communication technology.
Latest Patents
One of his latest patents is titled "Systems and methods of contact monitoring." This invention discloses methods and apparatus for monitoring communication between an agent and a customer associated with a contact. The method includes electronically monitoring communication for various characteristics to identify contacts that may pose a risk of producing negative customer responses. The identified contacts are then presented to a supervisor for further action.
Another notable patent is "Systems and methods of supervising contacts." This invention focuses on automatically prioritizing contacts in a contact handling system. It involves comparing attributes associated with each contact to a priority factor, allowing for the assignment of supervision priorities. The method ensures that supervisors can effectively manage contacts based on their assigned priorities.
Career Highlights
Nicholas has made significant strides in his career, particularly through his work at InContact Inc. His contributions have been instrumental in developing advanced systems that enhance communication efficiency and customer satisfaction.
Collaborations
Nicholas has collaborated with talented individuals such as Brian Minert and Jason Lowry. Their teamwork has fostered an environment of innovation and creativity, leading to the successful development of impactful technologies.
Conclusion
Nicholas Bauer Ramond's contributions to the field of communication monitoring and contact supervision are noteworthy. His patents reflect a commitment to improving customer interactions and enhancing the efficiency of communication systems. His work continues to influence the industry positively.