Nelson Shundo

Title: Nelson Shundo: Innovator in Call Progress Detection Technology

Introduction

Nelson Shundo is a notable inventor based in Sao Paulo, Brazil. He has made significant contributions to the field of telecommunications, particularly in the area of call progress detection. His innovative approach has led to the development of a unique system that enhances the efficiency of contact centers.

Latest Patents

One of Nelson Shundo's key patents is titled "System and method for call progress detection." This invention involves a contact center that includes an outbound server to make calls to a callee and a media device. The media device receives an audio signal based on the call, determining a Mel-frequency cepstral coefficient for the received audio signal. It matches this coefficient to a pre-recorded carrier message, allowing the media device to ascertain the content of the audio signal based on the match. This patent showcases his expertise in audio processing and telecommunications technology. He holds 1 patent.

Career Highlights

Throughout his career, Nelson has demonstrated a commitment to innovation in the telecommunications sector. His work has not only improved call detection methods but has also contributed to the overall efficiency of contact centers. His dedication to advancing technology in this field is evident through his patent and ongoing projects.

Collaborations

Nelson has collaborated with talented professionals in his field, including Vera Grodek and Gaurav Mehrotra. These partnerships have allowed him to enhance his inventions and contribute to the development of cutting-edge technologies in telecommunications.

Conclusion

In summary, Nelson Shundo is a pioneering inventor whose work in call progress detection has made a significant impact on the telecommunications industry. His innovative solutions continue to shape the future of contact center operations.