The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 27, 2018
Filed:
Sep. 04, 2015
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventors:
Vera Grodek, Richmond Hill, CA;
Gaurav Mehrotra, Markham, CA;
Paul Gvildys, Toronto, CA;
Nelson Shundo, Sao Paulo, BR;
Alex Ka Yu Lee, Markham, CA;
Assignee:
Other;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G10L 25/51 (2013.01); H04M 3/42 (2006.01); H04M 3/533 (2006.01); G10L 15/08 (2006.01); G10L 15/12 (2006.01); G10L 25/24 (2013.01);
U.S. Cl.
CPC ...
H04M 3/5158 (2013.01); G10L 25/51 (2013.01); G10L 15/12 (2013.01); G10L 25/24 (2013.01); G10L 2015/088 (2013.01); H04M 3/42221 (2013.01); H04M 3/53308 (2013.01); H04M 2203/2027 (2013.01);
Abstract
A contact center includes an outbound server to make a call to a callee and a media device. The media device receives an audio signal based on the call, to determine a Mel-frequency cepstral coefficient for the received audio signal, and to match the Mel-frequency cepstral coefficient for the audio signal to a Mel-frequency cepstral coefficient for a pre-recorded carrier message. The media device can determine a content of the audio signal based on the match.