This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Intradiem, Inc.. Active years: 2025.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2025
Title: Innovations by Naveen Thilagan
Introduction
Naveen Thilagan is an accomplished inventor based in Atlanta, GA. He has made significant contributions to the field of contact center technology. His innovative approach has led to the development of a unique patent that enhances operational efficiency in contact centers.
Latest Patents
Naveen holds a patent for "Systems and methods for modifying contact center queue assignments." This invention provides a method, system, and article of manufacture for modifying queue assignments in a contact center. The technology involves determining staffing changes by solving for constraints, utilizing various time-based service metrics and eligible staffing data. The goal is to improve net staffing related to service targets, such as average speed of answer and service level percentages.
Career Highlights
Naveen is currently employed at Intradiem, Inc., where he applies his expertise in developing innovative solutions for contact center operations. His work focuses on enhancing the efficiency and effectiveness of customer service processes.
Collaborations
Naveen collaborates with talented professionals in his field, including Matthew Grady Mcconnell and Theodore Lango. These partnerships contribute to the advancement of technology in contact centers.
Conclusion
Naveen Thilagan's contributions to contact center technology through his patent demonstrate his commitment to innovation and efficiency. His work continues to impact the industry positively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile