For the Inventor, By the Inventor

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Alpharetta, GA, United States of America

Intradiem, Inc.

USPTO Granted Patents = 16

Trademarks = 4

Forward Citations = 34

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22 inventors (with patents filed for the assignee):

Christopher Powell Busbee (16 out of 16 patents)

Kevin Wilson (16 out of 16 patents)

Jennifer Christine East (15 out of 15 patents)

4. Michael Carl Jarus (15 out of 15 patents)

5. Eric Victor Drucker (13 out of 13 patents)

6. Matthew Grady McConnell (9 out of 9 patents)

7. Jennifer Lee (7 out of 7 patents)

8. Akul Dewan (4 out of 4 patents)

9. Harper Flores (4 out of 4 patents)

10. Tristan Pahud (3 out of 3 patents)

11. Asmita Jiva (3 out of 3 patents)

12. Omar Shetta (3 out of 3 patents)

13. Xiangyu Meng (3 out of 3 patents)

14. Kayla Heflin (3 out of 3 patents)

15. Sudarsan Maddi (1 out of 1 patent)

16 patents: Sort by Forward Citations

1. 12489668 - Agent instance live-monitoring by an in-house management network for burnout and attrition prediction and response (2025-12-02),

2. 12445559 - Systems and methods for modifying contact center queue assignments (2025-10-14),

3. 12418451 - Live-monitoring to trigger agent instance modification actions via an in-house management network (2025-09-16),

4. 12218791 - Agent instance live-monitoring by a management network for burnout and attrition prediction and response (2025-02-04),

5. 12074754 - Live-monitoring to trigger communication actions via an in-house management network (2024-08-27),

6. 11949549 - Agent instance live-monitoring by a management network for burnout and attrition prediction and response (2024-04-02),

7. 11665044 - Adaptive rule trigger thresholds for managing contact center interaction time (2023-05-30),

8. 11601322 - Live-monitoring of agent instances in a contact center network (2023-03-07),

9. 11356316 - Live-monitoring of agent instances to trigger automation (2022-06-07),

10. 11329861 - Optimized automation triggering in live-monitoring of agent instances (2022-05-10),

11. 11228479 - High-volume time-series data processing while live-monitoring agent instances to trigger automation (2022-01-18),

12. 11108618 - Live-monitoring of agent instances to trigger automation (2021-08-31),

13. 11075794 - Live monitoring to trigger automation in servicing communications (2021-07-27),

14. 10833917 - Live monitoring to trigger automation in administering coaching (2020-11-10),

15. 10833916 - Live monitoring with most valuable action to trigger automation (2020-11-10),

Intradiem, Inc. is a technology company based in Alpharetta, Georgia, specializing in workforce optimization solutions for contact centers. The company focuses on developing innovative software that enhances operational efficiency and employee engagement through real-time automation and analytics. By leveraging advanced technologies, Intradiem aims to transform the way organizations manage their workforce, enabling them to respond dynamically to changing business needs and improve overall performance in customer service environments.

Profile summary based on public USPTO records.

Company Badge

USPTO Data Jan 1 1976 - Sep 29 2026

Intradiem, Inc.

16 Patents

#41 in Alpharetta, GA

#377 in Georgia

#19,898 in US

#37,766 in the World

Alpharetta, GA, United States of America

Intradiem, Inc.

Forward Citations = 34

22 inventors:

Christopher Powell Busbee (16 out of 16 patents)

Kevin Wilson (16 out of 16 patents)

Jennifer Christine East (15 out of 15 patents)

4. Michael Carl Jarus (15 out of 15 patents)

5. Eric Victor Drucker (13 out of 13 patents)

Please report any incorrect information to [email protected]

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