This inventor holds 3 USPTO granted patents and 1 published patent application. Top assignee: Intradiem, Inc.. Active years: 2024-2025.
Company Filing History:
Years Active: 2024-2025
Title: Asmita Jiva: Innovator in Contact Center Management
Introduction
Asmita Jiva, a talented inventor based in Cumming, GA, has made significant contributions to the field of contact center management. With two patents to her name, Jiva focuses on leveraging technology to enhance agent performance and workplace wellbeing. Her innovative approach aims to address challenges in user service environments, particularly around agent burnout and attrition.
Latest Patents
Jiva's latest patented invention is titled "Agent instance live-monitoring by a management network for burnout and attrition prediction and response." This sophisticated computer-implemented method for managing a contact center involves several key steps. Firstly, it includes receiving real-time data from multiple agents servicing incoming communications. Each agent is then categorized into burnout risk categories using a supervised machine learning model. The invention determines specific operations to be performed based on these risk categories and executes these operations to enhance agent welfare. This innovative system not only improves the contact center's efficiency but also promotes a healthier work environment for the agents.
Career Highlights
Asmita Jiva is instrumental at Intradiem, Inc., a company dedicated to optimizing performance in contact centers. Her work has significantly influenced the way contact centers operate, especially in managing their human resources effectively. Her inventions showcase a commitment to integrating artificial intelligence into practical solutions that benefit both companies and their employees.
Collaborations
Throughout her career, Jiva has collaborated with notable coworkers, including Tristan Pahud and Christopher Powell Busbee. These partnerships have allowed her to refine her ideas and implement innovative technologies that enhance the functionality of contact centers.
Conclusion
Asmita Jiva represents a new wave of innovators who are transforming traditional industries through technology. Her patents reflect her dedication to improving agent management processes and creating a supportive work environment. As contact centers continue to evolve, Jiva's inventions will likely play a significant role in shaping their future.