This inventor holds 1 USPTO granted patent. Top assignee: Teletech Holdings, Inc.. Active years: 2016.
Company Filing History:
Years Active: 2016
Title: Nathan E Keeney: Innovator in Self-Support Systems
Introduction
Nathan E Keeney is an accomplished inventor based in San Jose, CA. He has made significant contributions to the field of self-support systems, particularly through his innovative patent. Keeney's work focuses on enhancing user experience by providing efficient support solutions.
Latest Patents
Keeney holds a patent titled "Method for providing support with associates anywhere and notifications." This patent describes a self-service system designed to offer self-support knowledgebase (KB) information. The system allows users to navigate the self-support KB while tracking their interactions. When a user requests live support, the system identifies the necessary skills to assist with the product in question. An agent manager then selects a support agent with the appropriate skill set, facilitating a video chat session between the user and the agent.
Career Highlights
Keeney is currently employed at Teletech Holdings, Inc., where he continues to develop innovative solutions in the support services sector. His work has been instrumental in advancing the capabilities of self-service systems, making them more user-friendly and effective.
Collaborations
Throughout his career, Keeney has collaborated with notable colleagues, including Jerry Gechter and James P Kelly. These partnerships have contributed to the development of cutting-edge technologies in the field.
Conclusion
Nathan E Keeney is a notable inventor whose work in self-support systems has the potential to transform user experiences in support services. His innovative approach and dedication to improving technology make him a significant figure in the industry.