Company Filing History:
Years Active: 2024
Title: Naresh Kumar Elluru: Innovator in Information Retrieval
Introduction
Naresh Kumar Elluru is a prominent inventor based in Hyderabad, Telangana, India. He has made significant contributions to the field of information retrieval, particularly in contact centers. His innovative approach has led to the development of a unique patent that enhances user experience in client communications.
Latest Patents
Naresh Kumar Elluru holds a patent titled "Global confidence classifier for information retrieval in contact centers." This invention involves a method that leverages a global confidence classifier to improve information retrieval in contact centers. The process includes receiving a user query from a contact center client, performing feature extraction to convert the query into a numerical vector representation, identifying relevant documents, and re-ranking them based on a global confidence classifier model. This patent showcases his expertise in utilizing advanced technology to streamline communication processes.
Career Highlights
Naresh is currently employed at Genesys Cloud Services, Inc., where he continues to innovate and develop solutions for enhancing customer interactions. His work at Genesys has positioned him as a key player in the field of cloud-based customer service solutions. With a focus on improving the efficiency of contact centers, he has contributed to the advancement of technology in this sector.
Collaborations
Naresh Kumar Elluru has collaborated with notable colleagues, including Veera Raghavendra Elluru and Ramasubramanian Sundaram. These collaborations have fostered a creative environment that encourages the exchange of ideas and the development of cutting-edge solutions in the industry.
Conclusion
Naresh Kumar Elluru is a distinguished inventor whose work in information retrieval has made a significant impact on contact center operations. His innovative patent and contributions to Genesys Cloud Services, Inc. highlight his commitment to enhancing user experience through technology.