Company Filing History:
Years Active: 2006
Title: N Serdar Uckun: Innovator in Call Routing Technology
Introduction
N Serdar Uckun is a notable inventor based in Palo Alto, CA, who has made significant contributions to the field of telecommunications. He is recognized for his innovative approach to call routing, which enhances the efficiency of automatic call distributors. With a focus on dynamic skill-based call routing, Uckun's work has the potential to transform how calls are managed in various industries.
Latest Patents
Uckun holds a patent for a method and apparatus titled "Dynamic skill-based call routing." This invention provides a systematic approach for assigning agents of an automatic call distributor to incoming calls of various types. The method involves determining a target occupancy matrix that specifies the target occupancy for each agent for each call type. It further processes calls based on the relative difference between actual and target occupancy, ensuring that calls are assigned to the most suitable agents. Uckun's patent represents a significant advancement in optimizing call handling processes.
Career Highlights
Uckun is currently employed at Rockwell Electronic Commerce Technologies, LLC, where he continues to develop innovative solutions in the telecommunications sector. His work has been instrumental in improving the functionality and efficiency of call distribution systems. With a patent portfolio that includes 1 patent, Uckun has established himself as a key player in the industry.
Collaborations
Uckun has collaborated with notable colleagues such as Robert Doyle and Laird C Williams, contributing to various projects that enhance the capabilities of call routing technologies. These collaborations have fostered an environment of innovation and creativity, leading to the development of cutting-edge solutions.
Conclusion
N Serdar Uckun's contributions to dynamic skill-based call routing exemplify his commitment to innovation in telecommunications. His work not only improves call management but also sets a foundation for future advancements in the industry. Uckun's achievements highlight the importance of inventive thinking in solving complex challenges in communication technology.