Mike Zheng

Title: The Innovative Mind of Mike Zheng: Augmented Reality for Self-Checkout

Introduction

Mike Zheng, an inventive technologist based in Atlanta, GA, has made strides in the realm of self-service technology. With a keen focus on augmenting customer experiences, he has contributed significantly to his field, holds one patent, and continues to innovate through his work.

Latest Patents

Mike Zheng's notable patent is centered around an Augmented Reality (AR) self-checkout attendant. This invention enhances the process at self-checkout areas by identifying and tracking objects using a range of data, including transaction details, device statuses, and video feeds from Self-Service Terminals (SSTs). The technology selectively correlates transaction data and objects into groups, making it easier for attendants to identify actions required for each transaction. By providing an AR interface on attendant-operated devices, Mike's invention visually distinguishes actions and groups, optimizing the efficiency of customer service. Notably, it allows for remote verification, audit, and override actions through intuitive gestures detected by the AR interface, raising the bar for self-checkout assistance.

Career Highlights

As a key contributor at NCR Voyix Corporation, Mike Zheng has been instrumental in advancing the company's technology offerings. His expertise in augmented reality applications allows him to bridge the gap between cutting-edge technology and day-to-day retail operations. His work demonstrates not only technical proficiency but also a commitment to enhancing user experiences through innovative solutions.

Collaborations

Mike has had the privilege of collaborating with talented colleagues, including Aleah Jean Kadry and Gina Torcivia Bennett. These partnerships exemplify the creative synergy at NCR Voyix Corporation, which fosters a dynamic environment for innovation in technology and retail solutions.

Conclusion

Mike Zheng's contributions to the technology landscape—particularly with his AR self-checkout attendant—not only showcase his inventive spirit but also reflect the potential of augmented reality to transform customer interactions in retail. As he continues his journey with NCR Voyix Corporation, the future holds promising innovations that will undoubtedly enhance the efficiency and effectiveness of self-service solutions.