Mike Myer

Title: Innovations of Mike Myer

Introduction

Mike Myer is an accomplished inventor based in Bozeman, Montana. He has made significant contributions to the field of automated phone support systems. His innovative approach focuses on enhancing user experience through dynamic interface generation.

Latest Patents

Myer holds a patent for a "System and method for generating a dynamic interface via a communications network." This invention describes a system, method, and computer program product that dynamically adapts selections in an automatic phone support system. The invention integrates a dynamic knowledge base of responses with menu selections on an automated phone system. It presents the most frequently used items earlier in the option list, thereby improving the efficiency of the user experience. The system captures call data from individual callers or historical ensembles of callers. It can initialize without historical call data by using an automatically generated similarity relationship based on textual similarity or other techniques. This prioritization of options provides a more enjoyable experience for callers without increasing administrative overhead.

Career Highlights

Mike Myer is currently employed at RightNow Technologies, Inc., where he continues to innovate in the field of customer support technology. His work has been instrumental in developing systems that enhance communication and efficiency in automated responses.

Collaborations

Myer has collaborated with notable colleagues such as Doug Warner and Tom Abshire. Their combined expertise has contributed to the advancement of technologies in automated systems.

Conclusion

Mike Myer is a notable inventor whose work in dynamic interface generation has significantly improved automated phone support systems. His innovative solutions continue to shape the future of customer interaction technologies.