Company Filing History:
Years Active: 2008-2013
Title: Michael Swailes: Innovator in B2B Communication Technologies
Introduction
Michael Swailes is a notable inventor based in Pleasanton, CA (US). He has made significant contributions to the field of business-to-business (B2B) communication technologies. With a total of 3 patents to his name, Swailes has developed innovative solutions that enhance the efficiency of B2B transactions.
Latest Patents
Among his latest patents is the "Multimedia B2B opportunity and error detection and resolution engine." This invention provides a method and system for automatically handling exceptions in B2B transactions. It monitors e-commerce internet gateways for exceptions and utilizes an intelligent contact manager to locate authorized representatives for resolution. The system employs a unified communication platform to notify these representatives and establish collaboration sessions for quick resolution.
Another significant patent is the "B2B service center communications using locate collaborate transact methodology." This apparatus and method create a communications platform for B2B exchange service centers. The platform integrates call center technology, web collaboration technology, and unified communication technology. This integration facilitates human communications within a virtual marketplace, enhancing the speed and efficiency of business transactions.
Career Highlights
Michael Swailes is currently employed at Cisco Technology, Inc., where he continues to innovate in the field of B2B communications. His work focuses on developing technologies that streamline business processes and improve communication between buyers and sellers.
Collaborations
Throughout his career, Swailes has collaborated with notable colleagues, including Mark Buonanno and Stephen R Quatrano. These partnerships have contributed to the development of advanced communication solutions in the B2B sector.
Conclusion
Michael Swailes is a pioneering inventor whose work in B2B communication technologies has made a significant impact on the industry. His innovative patents and contributions continue to shape the future of business transactions.