The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 01, 2013
Filed:
Dec. 27, 2007
Mark Buonanno, Sunnyvale, CA (US);
Chris Shenefiel, Oakton, VA (US);
Michael Swailes, Pleasanton, CA (US);
Stephen Quatrano, Lexington, MA (US);
Brian Carrier, Leesburg, VA (US);
Mark Buonanno, Sunnyvale, CA (US);
Chris Shenefiel, Oakton, VA (US);
Michael Swailes, Pleasanton, CA (US);
Stephen Quatrano, Lexington, MA (US);
Brian Carrier, Leesburg, VA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A method and system for automatically handling exceptions in a business-to-business transaction. E-commerce internet gateways through which the business-to-business transaction passes are monitored for exceptions. When an exception is detected, an intelligent contact manager automatically determines and then locates the representative(s) authorized to resolve this exception. A unified communication system is then utilized to automatically contact and notify the authorized representative(s) of the exception. A web collaboration system is then utilized to automatically establish a collaboration session between representatives of the business-to-business transaction so that the exception can be readily resolved.