Company Filing History:
Years Active: 1998
Title: The Innovative Contributions of Michael S. Carney
Introduction
Michael S. Carney, an accomplished inventor based in Lowell, Massachusetts, has made significant strides in the field of telephony and call center management. With two patents to his name, Carney has developed innovative systems that enhance the efficiency of telephony applications, showcasing his expertise and contribution to the industry.
Latest Patents
Michael S. Carney's latest patents include a revolutionary "Telephone Call Center Management System" that supports multiple users and applications. This system is adept at managing at least two separate telephony applications simultaneously, allowing for better resource management and oversight. The design involves assigning distinct groups of agents to each application, with dedicated supervisors responsible for overseeing their operations. This ensures that supervisors maintain control over the agents and applications they are assigned to without interfering with other operations. Moreover, the "Telephony Call Center with Agent Work Groups" patent highlights Carney’s innovative approach to organizing agents into specific work groups, facilitating improved management and performance monitoring of staff within the call center environment.
Career Highlights
Michael S. Carney's career is marked by his role at Davox Corporation, where he has been pivotal in developing technologies that optimize telephony workflows. His inventions have not only contributed to the operational efficacy of call centers but have also paved the way for future innovations in the telecommunications sector.
Collaborations
Throughout his career, Carney has collaborated with notable professionals, including Judith A. Dunn and B. Scott Smith. Working alongside these talented colleagues, Carney has been able to leverage their expertise and insights, further enhancing the impact of his inventions and driving advancements in telephony management systems.
Conclusion
Michael S. Carney's contributions to the field of telecommunication through his patents exemplify the spirit of innovation and the importance of effective management systems in call centers. His work not only benefits companies like Davox Corporation but also sets a benchmark for future advancements in the industry. As an inventor, Carney continues to influence how telephony applications operate, showcasing the profound impact of well-designed management systems on business efficiency.