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For the Inventor, By the Inventor

Encinitas, CA, United States of America

Michael R Cowgill

This inventor holds 2 USPTO granted patents. Top assignee: Intuit, Inc.. Active years: 2022.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Michael R Cowgill. Retrieved from https://idiyas.com/inventor/michael-r-cowgill

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 2

% Patents Active = 100.0

Average Co-Inventor Count = 3.4

ph-index = 1

Forward Citations = 1(Granted Patents)


Location History:

  • Encinitas, CA (US) (2022)
  • San Diego, CA (US) (2022)

Company Filing History:

goldMedal2 out of 2,549 
 
Intuit, Inc.
 patents

Years Active: 2022

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2 patents (USPTO):Explore Patents
1. 11423314 - Method and system for facilitating user support using multimodal information (2022-08-23),
2. 11341955 - Integrating automatic speech recognition and community question answering (2022-05-24),

Title: Michael R. Cowgill: Innovator in User Support Technologies

Introduction

Michael R. Cowgill is a notable inventor based in Encinitas, California. He has made significant contributions to the field of user support technologies, holding a total of 2 patents. His work focuses on enhancing user interactions with support systems through innovative methods and systems.

Latest Patents

Cowgill's latest patents include a method and system for facilitating user support using multimodal information. This method involves obtaining an interaction between a user and a support agent, generating a question embedding from the interaction, and obtaining a clickstream associated with the interaction. The question embedding and the clickstream embedding form a shared latent space representation. The method further involves decoding a problem summary from this shared latent space representation and providing the problem summary to the support agent.

Another significant patent is related to integrating automatic speech recognition and community question answering. This patent discloses systems and methods for providing customized automatic speech recognition (ASR) in a customer support system. In this method, one or more data sources for training an ASR language model associated with the customer support system are identified. The ASR language model is then trained based on these data sources, and a transcript may be generated for customer support calls using the trained model.

Career Highlights

Michael R. Cowgill is currently employed at Intuit, Inc., where he continues to develop innovative solutions for user support systems. His work has had a significant impact on improving customer experiences in various support scenarios.

Collaborations

Throughout his career, Cowgill has collaborated with talented individuals such as Igor A. Podgorny and Vitor R. Carvalho. These collaborations have contributed to the advancement of technologies in the user support domain.

Conclusion

Michael R. Cowgill is a distinguished inventor whose work in user support technologies has led to valuable innovations. His patents reflect a commitment to enhancing user experiences through advanced methodologies.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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