The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 24, 2022
Filed:
Apr. 16, 2020
Intuit Inc., Mountain View, CA (US);
Igor A. Podgorny, San Diego, CA (US);
Michael R. Cowgill, Encinitas, CA (US);
Faraz Sharafi, San Diego, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
Systems and methods for providing customized automatic speech recognition (ASR) in a customer support system are disclosed. In an example method, one or more data sources for training an ASR language model associated with the customer support system are identified, and one or more weighting models are selected, each weighting model applying a corresponding weight to each data source of the one or more data sources. The ASR language model is then trained based at least in part on the one or more data sources and the one or more weighting models, and a transcript may be generated for one or more customer support calls of the customer support system using the trained ASR language model.