Location History:
- Ft. Lauderdale, FL (US) (2003)
- Spartanburg, SC (US) (2004)
- Oakland, CA (US) (2021 - 2022)
- Weaverville, NC (US) (2024)
Company Filing History:
3 out of 3 
1 out of 1 
2 out of 832,880 Years Active: 2003-2024
Title: Michael Hicks: Innovator in Aerial Technology and Contact Center Solutions
Introduction
Michael Hicks is a prominent inventor based in Oakland, CA. He has made significant contributions to the fields of aerial technology and contact center solutions. With a total of 7 patents to his name, Hicks continues to push the boundaries of innovation.
Latest Patents
One of Hicks' latest inventions is the "Automated Runway Loop for Aerial Projectile." This automated system features a U-shaped runway designed to support an aerial projectile. The runway includes a discharging end and a receiving end, with a motor that extends and retracts the runway along an axis. Sensors positioned along the runway provide outputs indicative of parameters related to the aerial projectile. A computer connected to these sensors and the motor controls the energization of the motor, facilitating the discharge and reception of the aerial projectile.
Another notable patent is for "Systems and Methods for Flexible and Extensible Contact Center Routing." This invention involves receiving incoming communications at a contact center from customers. A pairing score is determined for each agent based on customer and agent attributes. The system routes incoming communications to the agent with the highest pairing score, allowing for seamless communication across different channels.
Career Highlights
Hicks has worked with various companies, including Gladly Software, Inc. His experience in these roles has allowed him to develop innovative solutions that enhance customer service and operational efficiency.
Collaborations
Throughout his career, Hicks has collaborated with talented individuals such as Bruno Bergher and Ramon Novales. These partnerships have contributed to the success of his projects and innovations.
Conclusion
Michael Hicks is a visionary inventor whose work in aerial technology and contact center solutions exemplifies the spirit of innovation. His patents reflect a commitment to advancing technology and improving user experiences.