Company Filing History:
Years Active: 2015-2017
Title: Michael Hibbard: Innovator in Asynchronous Communication
Introduction
Michael Hibbard is an accomplished inventor based in Clear Brook, Virginia. He holds three patents, showcasing his expertise in the field of communication technologies. His innovative work focuses on enhancing the interaction between clients and agents in customer service environments.
Latest Patents
One of Hibbard's latest patents is titled "Tracing and Asynchronous Communication Network and Routing Method." This system and method enable asynchronous conversation routing and tracing, allowing clients and agents to connect and reconnect over discontinuous engagements. The technology facilitates multiple communication methods, including live and out-of-band communications. All interactions are tied to a client case accessible by the agent, which can include context and environmental data to assist in routing customer service calls effectively. This approach provides a consistent point of contact for clients, improving the customer service experience beyond traditional phone-based call centers.
Career Highlights
Throughout his career, Michael Hibbard has worked with notable companies such as Verint Americas Inc. and Contact Solutions LLC. His contributions to these organizations have significantly impacted the development of communication technologies.
Collaborations
Hibbard has collaborated with professionals like James J DelloStritto and Joshua Tindal Gray, further enhancing his innovative projects and expanding his influence in the industry.
Conclusion
Michael Hibbard's work in asynchronous communication has paved the way for improved client-agent interactions in customer service. His patents reflect a commitment to innovation and excellence in communication technology.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.