Company Filing History:
Years Active: 2000-2001
Title: The Innovations of Michael C. Hollatz
Introduction
Michael C. Hollatz is a notable inventor based in Villa Park, Illinois. He has made significant contributions to the field of telecommunications, particularly in the area of automatic call distribution systems. With a total of 3 patents to his name, Hollatz has developed innovative methods for improving the efficiency of call routing based on agent skills.
Latest Patents
Hollatz's latest patents include an "Automatic Call Distributor and Method for Routing Incoming Telephone Calls Based on Proficiency Ratings of Agents." This invention provides a system for selectively connecting incoming telephone calls to a group of available agents based on their skill levels. The automatic call distributor utilizes a central processing unit to control a multiport switch, interconnecting incoming calls with agent telephonic units. Each agent is assigned skill indicators and proficiency ratings, allowing for a more effective matching process when routing calls.
Another significant patent is the "Method and Automatic Call Distribution System for Routing Incoming Telephone Calls to Available Agents Based on Agent Skills." This system groups agents into skill groups based on their common skills and arranges them by the length of time they have been available. Incoming calls are matched with agents who possess the necessary skills, ensuring that callers are connected to the most qualified agents promptly.
Career Highlights
Hollatz is currently employed at Rockwell International Corporation, where he continues to innovate in the telecommunications sector. His work has contributed to advancements in call distribution technology, enhancing customer service experiences across various industries.
Collaborations
Throughout his career, Hollatz has collaborated with notable colleagues, including Joseph C. Steinlicht and Kurt E. Sunderman. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies in the field.
Conclusion
Michael C. Hollatz is a distinguished inventor whose work in automatic call distribution has significantly impacted telecommunications. His innovative patents demonstrate a commitment to improving call routing efficiency and enhancing customer service.